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Do you require assistance?
If you require emergency assistance anywhere in the world, contact the local operator and ask for a reverse charge call to:

Business Travel policy holders  - ACE Assistance at +61 2 8907 5995
Leisure Travel policy holders
 - ACE Assistance at +61 2 8907 5666

For all non-emergency matters, contact ACE Customer service on 1800 803 548.

Note: This service is only available to ACE Insurance Limited (Australia) Policy Holders

red24 - Travel Security Advice and Assistance

red24  

ACE has partnered with red24, a crisis management assistance company, to provide ACE Business Travel Insurance policyholders and their covered travellers with a range of travel safety and security services.


This includes:

  • immediate access to security experts for any security or safety concerns
  • ground support and/or evacuation assistance in the event of civil unrest, political instability, natural disaster or a terrorist incident.