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ACE Claims focus on the particular needs of each client. We understand the importance of timely and satisfactory settlement of each and every claim. We appreciate that how we handle claims is the acid test of what we do. It’s important to us because it’s important to you.

Dedicated teams

We are passionate about service and getting things right first time, every time. That’s why we appoint dedicated claims handlers to each client, enabling us to understand your business and your service requirements. Throughout the claims process, clients and brokers can speak to someone who can answer their questions and mobilise the appropriate services and expertise.

Technical expertise

No two claims are the same. Be it a large, complex loss or a smaller event requiring speedy resolution, technical expertise is essential. At ACE, we are renowned for our technical ability and are recognised leaders in areas requiring an in-depth understanding of complex issues. And we empower our claims staff to take high-level decisions, further streamlining the process.

Seamless collaboration with the right experts is key to the best and most efficient outcome of a claim. We have long-standing relationships with external advisers such as lawyers, risk engineers, loss adjusters and recovery specialists. These high-quality associates work as part of the claims team to the same exacting standards of service we expect of ourselves.

Bespoke solutions

ACE has a reputation for delivering market-leading solutions that best meet the needs of our clients. We think creatively, consult widely and provide a bespoke service.

Our experienced experts apply the very best knowledge and support, and the latest relevant risk mitigation advice.
First and foremost, our job is to help clients get back to normal as quickly as possible. Our underlying philosophy is always to try to view a loss positively and to find the best possible outcome. We listen to clients, brokers and experts to establish priorities and always adopt a pragmatic approach. Whether it’s fast-track decisions, interim payments, expert advice or innovative thinking, we work to deliver the most appropriate solution – every time.

Management information

We appreciate that, for our clients, accurate management information is essential for controlling risk. At ACE, we place great emphasis on recording claims information in a way that enables our clients to form an accurate picture of their losses, understand trends and plan for improvement. We deliver management information either via direct online access or through regular reports.

Global capability

Today, business and life are global; incidents can occur in any part of the world, complicated by culture, legislation and language. ACE’s strong worldwide network of operations provides the local expertise our clients require. No matter where an incident occurs, we guarantee access to qualified professionals with the expertise needed to achieve the best result. With a wide range of products and extensive reach, ACE delivers a global claims service consistently, across all lines of business.

Strength in position

ACE European Group Limited holds financial strength ratings of AA- (Very Strong) from Standard & Poor’s and A+ (Superior) from A.M. Best. A strong balance sheet, global presence, broad product base and a claims service that is second to none are the hallmarks of ACE.

 

 

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