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Personal Insurance

To ensure prompt processing of your claim, it is important that you submit to us a completed claim form, together with the required supporting documents. We will respond to all new claims within two weeks.

Applicable supporting documents

  • Medical reports/bills/certificates/reports relevant to treatments/hospital admission. Original medical bills will be required if the claim relates to reimbursement.
  • Death certificate/post-mortem report/autopsy report/police report/Letter of Administration if the claim involves fatalities.

Please note that we reserve the right to request additional documents from you should the need arise.