- Electronic device protection programmes
- Design, implementation and underwriting
- Claims management services
- Captive solutions
ACE has developed innovative insurance solutions and industry-leading claims capabilities for Mobile Network Operators and Electrical Retailers, in order to provide their customers with essential protection for their mobile devices.
The loss of devices including mobile phones, Smartphones, iPods, netbooks, laptops etc through theft or damage has an immediate impact on the individual. At that ‘moment of truth’, a network operator is in danger of losing that customer if their response isn’t satisfactory or timely.
ACE works with network operators and retail distributors to develop flexible insurance solutions tailored to their business objectives and customers needs. These worldwide covers ensure that their customers have access to a responsive claims service to facilitate the provision of a repair or replacement device.
ACE electronic device protection brings brand enhancing benefits to the operator or retailer while helping their customers get on with their life. Many of our clients create additional revenue streams from these protection programmes and make them an integral part of customer experience strategies and loyalty programmes.
ACE differentiates itself through a consultative approach to programme design and implementation and transparency in our programme management. This has resulted in long term relationships throughout Europe with many of the world’s leading network operators and retailers.