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Client Ratings and Reviews of Claims Service

3,206 of 3,283 reviewers* (98%) within the last 12 months would recommend this insurance program.

Overall Rating: 4.7/5  

Claims Service: 4.8/5  

Policy Coverage: 4.7/5  

Value for Money: 4.6/5  

The following reviews are a sample:

INDIVIDUAL REVIEWS

FEATURED

ACE Excels When You Need Them The Most

ACE is simply the best insurance company I've dealt with in 30 years. From a simple call before a pending storm to suggest preparations, to prompt quality support on a claim, the company is exceptional. Many companies are good until you have a claim. ACE excels when you need them the most.

- Straw F.

Overall Rating: 5/5
Policy Coverage: 5/5
Claims Service: 5/5
Value for Money: 5/5

Yes, I would recommend to a friend
Yes, I have had a claim with ACE


FEATURED

No One Else Could Do It Better

The accident was a very frightening experience for me, and I was alone and out of state. I was contacted by you within a few hours after it happened. What a huge comfort your agent was and very informative and thoughtful throughout the claim process.

- Judy G.

Overall Rating: 5/5
Policy Coverage: 5/5
Claims Service: 5/5
Value for Money: 5/5

Yes, I would recommend to a friend
Yes, I have had a claim with ACE


FEATURED

Peace Of Mind

Got a call Sunday night @8:30 p.m. EST that the bathroom ceiling had collapsed in a rental apt. I called ACE immediately, and got a live follow up 30 min. later from a claim handler who arranged an emergency crew on the spot. Eleven days later the property was restored to new without me setting foot on the property. ACE took total control of the situation so much to the point that I'm not even sure I had a loss. I never understood the difference between a high-end carrier and [a standard carrier]. Today, I can't imagine anybody but ACE.

- Texan

Overall Rating: 5/5
Policy Coverage: 5/5
Claims Service: 5/5
Value for Money: 5/5

Yes, I would recommend to a friend
Yes, I have had a claim with ACE


FEATURED

ACE Came Through!

ACE is amazing and we are very blessed to have the coverage. The neighbor next door that experienced the same flood did not have ACE, and had to pay 100% out of pocket! She is now with ACE.

- Mick

Overall Rating: 5/5
Policy Coverage: 5/5
Claims Service: 5/5
Value for Money: 5/5

Yes, I would recommend to a friend
Yes, I have had a claim with ACE


FEATURED

Comfortable During A Trying Time

To be displaced (for over 2 months) from our home while extensive damages were being repaired was not easy, but when were able to return it was wonderful. ACE was very understanding of this hardship and made every effort to ensure that our extra expenses were addressed and that we were comfortable in our temporary location. We are very appreciative of ACE's support throughout our claim experience.

- Alan & Gina B.

Overall Rating: 5/5
Policy Coverage: 4/5
Claims Service: 5/5
Value for Money: 5/5

Yes, I would recommend to a friend
Yes, I have had a claim with ACE


FEATURED

ACE Will Redefine Insurance For You

Every person I interacted with at ACE from a few hours after the accident to a follow-up question a few weeks later (after an easy and painless resolution) was pleasant, knowledgeable, efficient, and they all seemed genuinely happy to help. It was amazingly easy to resolve the claim, and made me think differently about insurance companies. I will never go anywhere else.

- Lisa S.

Overall Rating: 5/5
Policy Coverage: 5/5
Claims Service: 5/5
Value for Money: 5/5

Yes, I would recommend to a friend
Yes, I have had a claim with ACE


FEATURED

No Improvement Needed!

After having my 3 diamond & ruby bands stolen, ACE promptly - within hours of my phone call - responded to me, dealt with my jeweler, and reimbursed us for the rings! We couldn't be happier with the settlement we received. Thank you ACE.

- Sheila B.

Overall Rating: 5/5
Policy Coverage: 5/5
Claims Service: 5/5
Value for Money: 5/5

Yes, I would recommend to a friend
Yes, I have had a claim with ACE


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*Reviewers are those clients who have responded to our follow-up claims survey, which goes out to all clients who have received a claim payment.