How Our Service Measures Up

Satisfaction Surveys

We send a follow-up survey to every customer who has had a claim to learn how he or she felt about our service and how we can improve.  Among the respondents:

• Consistently, 99 percent would likely refer us to friends or family
• Similarly, 99 percent report being very or completely satisfied -- not merely satisfied -- with the treatment they received.
• We also receive high marks on the timeliness of our response and the explanation given during the claims process.
• Many have written letters or notes to reinforce how pleased they were.  See our customer testimonials.

State Insurance Department Reports

• Zero complaints.  That’s what reports issued by the insurance departments in New York, New Jersey and Connecticut said about our service.
• Each year, those three states tally valid consumer complaints against auto insurance companies for any reason, including pricing, underwriting, renewals or claims.
• In the most recent reports from all three states, we received no customer complaints that the states considered to be valid.